Cancelled-subscription chargebacks are decided on your cancellation record
The customer says they cancelled and you charged them anyway. Visa 13.2, Mastercard 4841 and Amex C28 all turn on when they cancelled and what you did next.
When to fight
Your records show the customer did not cancel before the charge, or kept using the service after the date they say they cancelled.
When to accept
The customer cancelled and you charged them anyway, or you cannot show when they cancelled. Then the odds are poor, and Decide will usually say accept.
What the bank looks at
Your evidence
- DecisiveYour cancellation record and messages with the customer
- HelpsUse of the service after the date they say they cancelled
Decide checks this for you on every dispute.
It reads the dispute type, checks the evidence on file against what decides it, and weighs your odds against the amount and the fees. On a filed chargeback it says fight or accept, with the arithmetic and the due date. For the ones worth fighting, Fight drafts the letter for you to send.
Let customers cancel on their own and at once, send a reminder before each renewal, and confirm every cancellation by email. These disputes fall sharply when cancelling is easy.
See when a chargeback is worth fighting, or what to do first when one arrives.
See which of your disputes are worth fighting.
Measure is free. Decide adds a recommendation on every dispute.