01Measure IntelligenceSwitched on in Measure, free
A dispute hygiene check on your store.
A chargeback comes straight out of your next payout, plus a fee. Win or lose. Measure gives you a more complete picture of your position.
Shopify and Stripe show you one rate for every card together. The card networks each measure differently. Measure measures your dispute rate for Visa, Mastercard, American Express and Discover every day. Beside each rate you see how much of your sales that card carries. Month by month, you see where your rate has been.
Objectives
- Know where your store stands before your processor acts on it
- Know which card your disputes are coming from
- Know whether your rate is moving against you
Outcomes
- Visibility into your dispute rates across networks
- Identify high disputes by network
- Track changes in your dispute rates over time
The thresholds are tightening
The dispute ratio keeps moving down.
With the introduction of VAMP, Visa has lowered the dispute threshold from 2.2% to 1.5%. Shopify and Stripe judge you against their own standard, set below the published network rates.
Jun 2025
New Visa limits published
Visa’s Acquirer Monitoring Program replaces the older dispute-rate rules.
Oct 2025
Enforcement begins
Visa starts acting on stores that sit above the limit, through their acquirers.
Apr 1 2026
Merchant limit drops to 1.5%
The rate at which Visa treats a store as a problem falls from 2.2% to 1.5% across the US, Canada, EU, and APAC.
02Decide Intelligence
Measure is free and shows your rate the day you connect.