Ask Clara, our chargeback expert. Tell her what the notice says and give as much detail as you have.
Hi, I'm Clara. Tell me what your chargeback notice says and I'll tell you what to save and whether it's worth answering.
A chargeback comes straight out of your next payout, plus a fee, whether you win or lose. Predispute reads your Shopify or Stripe account and shows you where you stand on each card brand (Visa, Mastercard, Amex, Discover). Then it tells you what to do with every dispute and helps you fight the ones you choose.
The share of your card sales that turn into chargebacks, on each card brand. Free.
Visa, Mastercard, Amex and Discover each set their own chargeback rules. Shopify shows one rate for all your cards. Predispute shows the share of your card sales that turn into chargebacks for each card brand, free.
Predispute is built by Andamento, a payments practice with decades of experience working with banks, payment companies and card processors.
A dispute hygiene check on your store: like a regular check-up for your chargebacks. Your rate on Visa, Mastercard, American Express and Discover, worked out every day from your own orders.
Explore →We tell you which disputes are worth fighting, and which are not. A recommendation on every dispute, with the reasoning. The evidence that dispute type turns on, checked against your own records. Your win rate on every reason, and the money you won back.
Explore →The right letter to fight your dispute. Written for the type of dispute and from what your own order records show. You read it and you file it yourself.
Explore →Like a regular check-up for your chargebacks. Shopify and Stripe show you one rate for all your cards together. Visa, Mastercard, American Express and Discover each judge you on their own. Measure shows your rate on each one, worked out every day from your own orders.
Explore Measure →Most chargeback apps take a share of what you win. Predispute costs the same every month. An app paid out of your winnings has no reason to tell you to walk away from a dispute. We will, and we will show you why. See how the commission apps compare.
Decide takes every open dispute on its own facts. It says fight, refund or accept, and it shows the reasoning. You stop guessing. It also catches a refund and a chargeback on the same order, and a run of orders on one card in a day.
Explore Decide →
Decide tells you which disputes are worth fighting. Fight writes your reply to those disputes. Each one is built for the type of dispute and from what your own order records show. Our drafting logic is updated whenever the card brands change their rules and as results come back.
You read the letter and you file it yourself. You stay in control.
Explore Fight →Log in with Shopify or Stripe. No code. No developer.
A dispute hygiene check on your store, on each card brand.
Fight, refund or let go on every dispute, and why.
Most chargeback apps take a share of what you win. Predispute costs the same every month. Most take 15–25% of what you win back and charge $15–29 an alert (an early warning you pay for). See how we compare.
Chargeback apps take a share of your wins and bill you for each chargeback alert (an early warning you pay for). Put your numbers in and calculate the bill.
annually and $188 a month.
Predispute charges one flat price, however much you win. It is built by Andamento, a payments practice that advises banks and payment companies.
Apps charge 15–25% of what you win and $15–29 an alert. We used 20% and $25, one alert per dispute. See each app compared.
Install on Shopify or Stripe and see where your store stands today. Move up to Decide when you want every dispute decided, with the reasoning behind it.
